Robert Crandal l, President of American Airlines in 1982, was a pioneer in optimizing sales through management techniques. His famous phrase "a route If I have 2,000 passengers and 400 prices, obviously, I lack 1600 prices" is considered the origin of Revenue Management.
Nearly thirty years after the sentence of Robert Crandall, the amenities or services supplied by the host city hotels guests are unchanged or almost.
is
ie, t e have so many nationalities that visit our facility, as many other popular amenities for the different nationalities that stayed. But this, if you loop the loop.
me explain:
Regarding the presence of amenities, the most popular hotels in Spain, are well established ( welcome products in the bathroom - press Daily - safe - Internet point ... ....)
same applies to hotels in Anglo-Saxon countries (Tea & coffee facilities - trouser's press - ... ..) or Nordic hotels ( tea facilities - Internet Access - Nordic - ... ..)
In As for the lack of amenities, this is where the trouble begins.
Nordic Seize guests plenty of amenities available in the bathrooms (shower gel, shampoo, body milk, shining shoes, comb and etc ... ...) ?
take advantage of the English daily newspaper, for example, when we attended the Prague conference of the company?
Saxons will miss the tea & coffee facility?
will miss the English gel, shampoo and body milk that we brought for fear that they will stay at the airport?
NOTE: It is very difficult to find a welcome pack in the bathroom at hotels in the Nordic countries beyond the hand soap dispenser and shower.
will miss the Nordic tap water is not drinkable?
NOTE: Those who have been in the Scandinavian countries know, for example, when you apply water in restaurants, bring you the tap and in Scandinavia, tap water is mostly water.
What to do then? There will be endless ways to confront the inconsistencies introduced but perhaps the most pragmatic is:
Scans occupancy of your establishment by nationality
Scans the reputation of your establishment and what it says host products
Scans the most popular but absent at this time
costs and Scans logistics for the incorporation of new amenities
From there, with a bit of time until we can recover the investment if we are able at a modest rate increase that the visitor is willing to pay to bring you the value that is used to receiving.
amortize And if not? At least we will have responded to the demands and show that, not alone, we hear what they say about our facilities but we are able to react to demands arisen.
Happy
choice amenities.
0 comments:
Post a Comment