I hotel manager. An independent hotel, three star and medium-small size located in a prime destination.
I'm responsible for the operating account, I am responsible for balances generate positive margins. I am responsible for the costs, and to maintain quality of suppliers and cut prices without losing product quality and service and treatment received.
could fill pages and pages of my responsibilities, but it bore the most battle-hardened.
For service requirements, these last two weeks until the next, reinforcing the service at the hotel reception. Without having to take turns, but if you attending guests. Come on, what a Concierge place in a luxury hotel.
Well, this task that many people may seem heavy, routine and low skilled to me is filling the ego long time as I did in the professional field.
If my friend Joan Gou read the post, I would say! Look how long I tell you!!
2.0 At the time, we want to interact with customers in social networks, we want to improve listening to the conversation, we want to experiment with new channels to build trust and strengthen our brand on the network, we want many things and does not accompany the application.
And what if we interact with the guests we have at home?
And what if we listen to their demands?
And what if we consider their "sometimes heavy" applications?
I have in our field. We do not need to appeal to them on the network. Simply put, we serve them as they deserve during their stay and they will be our influencers.
Ah! I forgot, and satisfaction I have left and left to the guests when they feel protected.
Happy summer everyone!
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